Resume: Allyson M. W. Dyar

Resume: Allyson M. W. Dyar (Hillsboro, Oregon, USA)

mobile: 503.522.6560

Customer Service Specialist / Administrative Assistant

Created Salesforce reports to quickly access program data and trends
Filed weekly e-mail status reports and serve as back up for weekly QA and department reports
Assisted the Employment Verification Services department with research of fraud cases as well as well as auditing prize winners for possible cheating
Served as Chief of Staff for two directors of a world-wide organization of popular-culture enthusiasts and was recognized for exemplary service
Coordinator for acquisition and leasing of office equipment and furnishings
Coordinator for purchase orders and capital equipment
Broad range of experience in clerical, secretarial and administration for the United States government: correspondence, meeting notes, report preparation, phones

Constantly monitors the Frontier dispatch and chat systems to ensure orders and repair tickets are allocated to available technicians and confirm commitments are met
Coordinates with other Frontier departments to ensure timely resolution of tickets
Periodically interacts with customers concerning the completion of their service orders or trouble tickets
Displayed knowledge of principles and processes for achieving outstanding customer satisfaction by maintaining high QA scores
Served as a call center resolution specialist, supporting personnel when a manager was not available
Kept detailed records of customer interactions or transactions: detailed inquiries, complaints, comments, and actions taken
Recognized by AT&T management for exceptional work with the Service Excellence Award, Employee of the Month, and Winners Circle Award
Selected for AT&T’s Leaders EDGE team tasked with special projects from upper management; researched and edited a section of mobility knowledge base

Proficient with DPI and Viryanet for processing tickets and monitoring technician statuses
Proficient in Salesforce and EIM for e-mail processing and reports
Substantial knowledge of various Windows-based and Office applications; maintains a home network of five desktop computers, satellite laptops and smart devices
Familiarity with HTML, CSS, UNIX, VB Script; built and maintains several WordPress sites

Advanced experience coordinating conventions and other civic events with attendance ranging from 25 to 8,000 people

Extensive expertise with several Social Media platforms: Twitter, Facebook, Reddit, Blogging
Professionally published author of fiction, non-fiction essays and software reviews; experience editing and publishing specialty publications
Served as Network Administrator for an Internet Relay Chat (IRC) Network; handled correspondence, resolved user problems, publicity, server and web maintenance
Guest Speaker on numerous topics ranging from specialty publications to the Internet

Adjunct Faculty Member teaching College Biology for the City Colleges of Chicago, Keflavik Naval Air Station, Iceland
Substitute High School Teacher instructing in various disciplines as required for the Department of Defense Dependent School, Keflavik Naval Air Station, Iceland

2017 – current — ATR International Inc @ Yahoo!, Product Support Rep II
2016 – 2017 — Pyramid Consulting @ Frontier Communications, Office Clerk
2013 – 2015 — CDI Corporation @ Intel, Customer Support Representative
2005 – 2012 — Cingular Wireless/AT&T Mobility, Customer Care Representative
2003 – 2005 — PCParamedix, Installation Technician
2001 – 2004 — STARFLEET International, Incorporated, Chief of Staff, Volunteer
1993 – 2005 — Freelance Writer and Editor
1989-1992 — Instructor for City Colleges of Chicago and substitute Teacher Keflavik NAS
1985-1987 — Clerk and Secretary for US Navy and US Air Force

On-Line Resume: http://www.dyarstraights.com/resume-allyson-m-w-dyar/ ‎

DyarStraights