Resume: Allyson M. W. Dyar

Resume: Allyson M. W. Dyar (Hillsboro, Oregon, USA)

e-mail: Allyson at DyarStraights dot Com

Web Site: www.dyarstraights.com

mobile: 503.522.6560



Customer Service Specialist

EDUCATION:

  • BS, Computer Science, Troy State University, Montgomery AL
  • BS, Biology, Troy State University, Montgomery AL
  • BA, Communications, Iona College, New Rochelle NY
  • CompTIA A+

EXPERIENCE:

Customer Service:

  • Answers customer service e-mail within the Service Level Agreement (SLA) using tool of record
  • Escalates queries to the proper parties and timely follow-up on pending escalations
  • Constantly updates file of frequently used explanations or instructions for e-mail responses
  • Displays knowledge of principles and processes for achieving outstanding customer satisfaction by maintaining high QA scores
  • Served as a call center resolution specialist, supporting personnel when a manager was not available
  • Kept detailed records of customer interactions or transactions: detailed inquiries, complaints, comments, and actions taken
  • Selected for AT&T’s Leaders EDGE team who were tasked with special projects from upper management; researched and edited a section of mobility knowledge base accessible by all members of the mobility team

Computer Hardware and Software:

  • Proficient in Salesforce and EIM for e-mail processing and reports
  • Substantial knowledge of various Windows-based and Office applications; maintains a home network of five desktop computers, satellite laptops and smart devices
  • Familiarity with HTML, CSS, WordPress, UNIX, VB Script; created and currently maintains several web sites

Administration:

  • Creates Salesforce reports to quickly access program data and trends
  • Files weekly e-mail status reports and serve as back up for weekly QA and department reports
  • Assists the Employment Verification Services department with research of fraud cases
  • Initiated Internet operations at, and served as first Internet Coordinator for a world-wide organization of popular-culture enthusiasts: maintained web pages, correspondence, moderated chat sessions
  • Chief of Staff for two directors of a world-wide organization of popular-culture enthusiasts — recognized for exemplary service
  • Broad range of experience in clerical, secretarial and administration for private corporations and the United States government
  • Advanced experience coordinating conventions and other civic events with attendance ranging from 25 to 8,000 people

Communications:

  • Extensive expertise with several Social Media platforms: Twitter, Facebook, Reddit, Blogging
  • Professionally published author of fiction, non-fiction essays and software reviews; experience editing and publishing specialty publications
  • Served as Network Administrator for an Internet Relay Chat (IRC) Network; handled correspondence, resolved user problems, publicity, server and web maintenance

Instruction:

  • Adjunct Faculty Member teaching College Biology for the City Colleges of Chicago, Keflavik Naval Air Station, Iceland
  • Substitute High School Teacher instructing in various disciplines as required for the Department of Defense Dependent School, Keflavik Naval Air Station, Iceland
  • Guest Speaker on numerous topics ranging from specialty publications to the Internet

HONORS AND AWARDS:

  • Employee of the Month, AT&T Mobility, June 2012
  • Winners Circle, AT&T Mobility, 2011
  • 2nd Quarter Service Excellence Award, AT&T Mobility, 2011
  • Employee of the Month, Cingular Wireless, May 2006
  • STARFLEET International, Inc., Exemplary Service Award, 2004
  • Letter of Appreciation, Keflavik Naval Air Station, Iceland, 1992
  • Incentive Award, Pt Mugu NAS, CA, 1986

WORK HISTORY:

  • 2016 – current — Pyramid Consulting @ Frontier Communications, Office Clerk
  • 2013 – 2015 — CDI Corporation @ Intel, Customer Support Representative
  • 2005 – 2012 — Cingular Wireless/AT&T Mobility, Customer Care Representative
  • 2003 – 2005 — PCParamedix, Installation Technician
  • 2001 – 2005 — Freelance Writer and Editor
  • 2001 – 2004 — STARFLEET International, Incorporated, Chief of Staff, Volunteer

On-Line Resume: http://www.dyarstraights.com/resume-allyson-m-w-dyar/ ‎


Last Updated: 13 June, 2016

 

 

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