R E S U M E

Allyson M.W. Dyar

e-mail: Allyson at DyarStraights dot Com

cell: 503.522.6560

EDUCATION:

BS, Computer Science, Troy State University, Montgomery AL
BS, Biology, Troy State University, Montgomery AL
BA, Communications, Iona College, New Rochelle NY
CompTIA A+

EXPERIENCE:

Administration:

Currently handle payments, payment arrangements and payment issues for AT&T Mobility. Assist customers on the phone for billing related concerns as well as technical issues. Recently selected as one of four Training Assistants who are occasionally tasked with special projects from upper management. Formerly assisted fellow representatives by serving as a resolution specialist answering questions or taking calls when a manager is not available.

Recently served for three years as the Executive Assistant for the President of a not-for-profit, world-wide association of popular-culture enthusiasts. Duties include serving as a general advisor when needed (which necessitates understanding the membership materials), insure all official duties are done in a timely manner
Served as the Internet Coordinator (maintain web pages, answer e-mail, moderate chat sessions) for a world-wide organization of popular-culture enthusiasts (1997-2000)
25+ years experience in clerical, secretarial and managerial positions for private corporations and the United States government
25+ years experience coordinating conventions and other civic events with attendance ranging from 25 to 8,000 people for various public and private organizations

Computer Hardware and Software:

Vast amount of formal training, on the job training and technical experience with computers. Has BS Degree in Computer and extensive experience working with personal computer hardware and software. Enjoys working on complex problems or working with people with technical issues.

Recent experience with hardware and software troubleshooting the iPhone and iPad
Proficient with Windows Operating Systems and the Microsoft Office applications. 20+ years experience with IBM PC-compatible microcomputers
Experience with Windows-based Internet clients. Currently maintains a home network of five desktop computers and satellite laptops
Experience installing Fujitsu Point of Sale terminals and wireless access points for Northwest area retail establishments
Familiarity with VB Script, BASIC, C, COBOL, dBASE, Fortran, and Pascal programming languages and the UNIX operating system and joomla

Communications:

Chief Network Administrator for the Internet Relay Chat (IRC) Network Fleetchat. Duties include assisting users with their accounts or general problems, server maintenance, mailing list maintenance, and maintaining the web site
25 years experience editing and publishing specialty publications for various public and private organizations. Formerly involved with the production of (from editing to layout) a 48 page bi-monthly newsletter distributed to over 4000 people
Published author and member of several professional writer's organizations
Former software and popular culture reviewer for a Northwest distributed Information Technology industry publications

Instruction:

Adjunct Faculty Member teaching College Biology at the City Colleges of Chicago, Keflavik Naval Air Station, Iceland
Substitute High School Teacher instructing in various disciplines as required for the Department of Defense Dependent School, Keflavik Naval Air Station, Iceland
Facilitator conducting six basic and one advanced Adult Children of Dysfunctional Families Workshops for the Family Services Center, Keflavik Naval Air Station, Iceland. Authored a comprehensive Support Group Facilitator's handbook
Guest Speaker covering topics from specialty publications to the Internet

HONORS AND AWARDS:

Incentive Award, Pt Mugu NAS, CA, 1986
Letter of Appreciation, Keflavik Naval Air Station, Iceland, 1992.
Employee of the Month, Cingular Wireless, 2006
2nd Quarter Service Excellence Award, AT&T Mobility, 2011
Winners Circle, AT&T Mobility, 2011

REFERENCES:

Upon request.

On-Line Resume: http://www.dyarstraights.com/resumes/resume-amd.html